The default rules listed are the set rules for each match UNLESS other options are offered and selected on the matchfinder.
No changes in rules made by teams (i.e verbal, social media, console messages, etc) will be taken into consideration by staff when reviewing the matches.
US West, US East and EU servers are permitted for play on this ladder.
In the event of a dispute, you should record a full VIDEO of the match. To ensure the proof that is used is for your specific match, it's recommended that you have a video showing you winning and then showing the Match ID and the date/time of the match. At any time in a dispute UMGO staff members have the right to count proof as invalid or to cancel a match if both teams have proof of winning.
The video showing you winning should also show clearly that you won, and the opponent's gamertag. At any time your match may be canceled if no teams provide valid proof. If you believe that you provided valid proof and the match was canceled, you can respond to the ticket asking the admin for an explanation, or you may escalate the ticket and have it be reviewed by a supervisor.
1. Rules are subject to change at any time; it is the responsibility of all participating users to know and understand the rules before scheduling any matches.
3. Users must utilize their own unique username when competing on UMGO. This unique username must have been registered on UMGO personally by the user. The registered username must contain the correct and complete Name, Address, and Email of the user. If a false Name, Address, or Email was entered, the user voids the privilege to participate in the Ladders and Tournaments offered by UMG and to receive any prizes.
4. Users are prohibited from sharing UMGO account information; this includes, but is not limited to the following: usernames, passwords, gamertags, email accounts, etc. If another individual accesses your account, you may be disqualified from the Ladder/Tournament you are participating in as well as being removed from UMGO. As such, you are personally responsible for accepting an invitation to a team; someone else cannot accept a team invitation for you. If you do not personally accept a team invitation, you may be disqualified from competing, as well as forfeiting the ability to receive any prizes.
5. If a user is found to be evading an active penalty, the original account that was banned will be disabled, regardless of the original offense. In addition, users found to be participating on a team with a user that is evading a ban will be subject to penalties including removal from the site; we advise you to report the evading user immediately by utilizing our Ticket System.
6. UMGO prohibits users from creating or managing more than one team on a ladder from the same household as well as competing against each other. Multiple people from the same household may compete on UMGO, however, only one username can be in a management position on a team. All other usernames from the same household cannot be anything higher than member on any team on the same ladder.
7. The Leader of a team can change the team name, blast message, logos, avatars and website links. The images/information submitted must be appropriate. Attempting to bypass the automatic censor by misspelling, inserting spaces or symbols, transposing letters, using look-alike symbols, or any other method is not allowed. Teams that attempt to bypass the censor will be subject to penalties.
8. Teams on a ladder must contain the minimum number of eligible players to remain active on a ladder. Teams without the minimum number of eligible players - especially teams that are "abandoned" - are subject to removal at the Staff's discretion.
9. Player's from outside of the region advertised for this ladder are not allowed to compete. Failure to compete in appropriate ladders will result in a temporary ban and possible rank reset.
10. As to ensure fair competition, UMGO reserves the right to amend all match-related rules listed herein on a case by case basis. Teams who manipulate these rules maliciously and/or at the expense of other members will be penalized for Unsportsmanlike Conduct.
1. When you are added to a roster, it may take up to 6 Hours before you will be eligible for your next match. “Basic” Members are eligible 6 Hours after switching teams, “Prime White” Members are eligible instantly when switching Cash Out Teams, “Prime Blue” Members are eligible 1 Hour after switching teams, and “Prime Elite” Members are eligible instantly when switching both Ladder Playoff and Ladder Cash Out Teams.
2. It is the responsibility of both teams to verify the eligibility of all players playing in the match prior to starting or continuing any match play.
3. Players must have a green eligibility icon corresponding to their name to participate in matches. A team playing with an ineligible player will forfeit the map.
4. Immediately submit a Ticket stating an ineligible player was present; this Ticket must be submitted before starting or continuing to play the match. Be sure to gather proof of the ineligible player actively playing in the match or being present and provide the gathered proof in the Ticket being submitted. For more information regarding how to provide proof, please refer to the “Proof” section below.
5. If a user has an illegal character in their gamertag (such as a period, dash, etc), this does NOT result in a forfeit unless the valid gamertag without the special character is linked to a banned or currently active account. If you notice a special character in a gamertag on your opponent's roster upon accepting a match, please contact live support to have them verify the eligibility of that player.
1. All gamertag on a team’s roster must be valid; the gamertag must be legitimately owned by the user on the roster, or the team will risk a forfeit of the match.
2. All roster spots must be comprised of only one valid gamertag; spelling and spaces must be exact, but does not need to be case sensitive.
3. Users are permitted to be listed on only one team on each ladder at any given time. Users are only permitted one gamertag per ladder.
4. Gamertags may not contain foul language, disparaging remarks, hateful, or racist names; otherwise, the team will risk an automatic forfeit of the match.
1. A team has 15 Minutes to show for the match with the correct amount of eligible players and roster as shown for the match; failure to do so will result in a forfeit of the match.
2. In the situation that the opposing team does not show for the match, your team is to acquire valid proof of the opposing team not showing within the 15 Minutes offered to join the match, and submit a Ticket.
3. Valid proof of a no-show can be described as a video that is at least 5 minutes, but preferably 15 minutes, showing the hosting team refusing to invite you. You must also make an attempt to invite your opponent and show your opponent refusing to join your lobby. No show proof can NOT be pictures.
1. The use of any communications other than what is provided within the game is strictly prohibited. There are exceptions to this rule in which outside communication can be utilized. These exceptions include, but are not limited to: games that give you no advantage by using outside communication, games that do not have an in-game voice option, and games in which the rules specifically state that outside communication is allowed.
Cheating in Matches
1. UMGO has a zero tolerance policy for cheating; teams caught cheating, “glitching,” or abusing in-game mechanics in any way will be removed from UMG Online.
1. Proof may be acquired by recording situations and all matches. Keep in mind, may the situation arise where a Dispute is made by the opposing team, and you are unable to provide valid proof of winning the previous match, you risk the match being cancelled. It is suggested to all users of UMGO to obtain valid proof, Disputed or not, to be safe.
2. All proof must be recorded an uploaded using the console's (Xbox One / PS4) "share" system; keep in mind, if a dispute occurs and there is not a direct upload from the console's share system, the user risks the match being cancelled. PVR Proof is accepted, but the console share system is the preferred method of accepted proof. If you are unable to paste your share system link into the provided proof slot in the ticket center, we suggest putting the link into a URL Shortener and using that link in your ticket.
1. When submitting proof, you must post the direct URL in the ticket. It is not the responsibility of a UMGO Staff Member to go outside of the direct link provided to search for the proof attempting to be submitted.
2. For proof to be considered valid, it must have the full scoreboard with gamertags, with the proof being clear enough for Staff to read it. Keep in mind, if valid proof is not provided, as it is the users primary responsibility to be sure it is in a Ticket, the proof provided that does not meet these standards will be considered “Insufficient” for the match.
3. Submitting fake, irrelevant, or old proof may result in a temporary suspension from UMGO.
4. Any conversation may not be considered valid proof; this includes, but is not limited to: Twitter conversations, PMs, AIMs, Skype, or messages through Xbox Live or Playstation Network.
1. It is the responsibility of all teams involved in a match to report scores. Teams must report the match within 2 Hours of completion. If a team reports within 2 Hours and the opposing team fails to do so, the outcome will be determined by the reporting team. The match outcome will NOT be overturned.
2. Teams found reporting the win for no reason will result in a forfeit of the match and will risk suspension from UMG Online for Disputing on Purpose.
3. Reporting a match before it has been played is NOT a forfeit. If a team reports their win or a match issue prior to the match being played and that team loses, they are required to submit a ticket under the category "Accept Loss". Not doing so may also result in a suspension from UMG Online for Disputing on Purpose. If your opponent reports a match issue prior to the match being played, you are still responsible for gathering proof of your claims (ex: no show).
1. If a Dispute occurs, teams must submit a Ticket with valid proof of their claims; more information on how to acquire and submit proof can be found in the “Proof” section above.
2. Teams with 3 or more Disputes pending to be answered will be locked until the Disputes have been resolved.
3. All UMGO Staff decisions are final; if a decision is found to be wrong by the user, the user must “Escalate” the ticket, and will be handled in the order received.
1. Tickets are handled in the order they are received; UMGO Staff should not be contacted regarding any Tickets that have been submitted. Have said user disagree with any call made in the Dispute, a Arena - Staff Report is to be submitted if all steps to find a right decision is made and the user is unsatisfied with a UMGO Staff Member.
2. Teams must report the match within 2 Hours of completion. If a team reports within 2 Hours and the opposing team fails to do so, the outcome will be determined by the reporting team. In addition, the same rule applies for Tickets being submitted for the match being disputed.
3. Teams found reporting the win for no reason and found abusing the times offered will result in a forfeit of the match and will risk suspension from UMG Online for Disputing on Purpose.
1. All UMGO Staff decisions are final; if a decision is found to be wrong by the user, the user must “Escalate” the ticket, and will be handled in the order received.
2. In order to Escalate a Ticket, the user in which submitted the Ticket will need to be a Prime Member. Tickets will not be reviewed again by higher management unless Escalated. Users are not to contact any UMGO Staff Member to review a Ticket that has been already handled by a Staff Member.