XB1 PS4

Call of Duty: Infinite Warfare

UMG

Call of Duty: Infinite Warfare Rules

1) Planting on top of the bomb will be a forfeit of the map for any team that does that.

2) The use of keyboard and mouse are prohibited from arena play. Using a keyboard and mouse will result in a disqualification from the match if the user(s) being accused have been proven guilty.

Settings

The hosting team is responsible to ensure all settings are correct prior to beginning the match. If the settings are found to be incorrect and the host does not end the game, your team should acquire proof and subsequently leave the game. Using restricted weapons, attachments, perks, or any other restricted item listed for the match will result in a forfeit of the map being played at the UMGO Staff Member’s discretion. Furthermore, using equipment includes holding it while running, walking, and/or placing it on the ground.


If you host with wrong rules, or use a banned item, even if the map is played out you can still be forfeited for it.


Lag Issues

If there is a lag issue, the map is to be completed, and proof must be provided in a ticket after the match has been completed, and the dispute will be handled at the UMGO Staff Member’s discretion. This means, If you are lagging, you must play out the map. While playing the map, gather at-least 30 seconds of lag proof. If you leave the game early, you will forfeit that map, regardless of lag.

Valid proof of lag can be described as 30+ seconds of video proof showing connection issues throughout the entire time.  Proof of connection issues in moments that effect the outcome of the match will also be considered as reason for dispute.


Blank Match Details:

In the event your match is generated with no map or mode listed:

  • The HOSTING team will pick the game mode
  • The NON-HOSTING team will pick the map

After this process has been completed, at least one (1) member of each team is to put the last 4 digits of the match ID in their clan tag.  If both teams do not have at least one member with the clan tag as the last 4 digits of the match ID, you are risking a cancellation for the match.


Accepting Matches

1. If a team accepts a match on the wrong game and/or console, that team risks an automatic forfeit and/or ban.


Hosting

1. In a best of three, one team will host first map whilst the other team hosts second and third map. In a best of 5, one team hosts first and second map whilst the other team will host third, fourth, and fifth. This stands for any gametype and mode.


2. If a team disagrees with the connection, the hosting team must switch hosts until a reasonable host is found. Teams cannot deny such request without risking an automatic forfeit of the map. Your team is to acquire proof of requesting a host change and the opposing team denying your request and should leave immediately after acquiring such proof and is to submit a Ticket with that proof provided.


3. For any teams playing on the NA ladder outside of USA and Canada, a lag test MUST be completed prior to the match beginning.  In the event that no user's host from the team outside of US/Canada is found to be suitable, the team living within USA/Canada will host all maps in the series.  The team from USA/Canada must be prepared to provide video proof of their opponents inability to host due to connection issues if requested.


Host Drop - Disconnecting

1. If a player disconnects during a kill-dependent game mode, the round must be completed. Upon completing the round, the host must end the game and wait for the player to reconnect to the lobby within 5 minutes and the map will be replayed from the round count when the host ended the game. After the 5 minutes given to the player to reconnect, the host may start the match with or without the player that disconnected from the last completed round. In the event of a host drop, the same rules apply.


2. If a player disconnects during a non kill-dependent game mode, the host must end the game and wait for the player to reconnect to the lobby within 5 minutes and the map will be replayed from the amount of points when the host ended the game. After the 5 minutes given to the player to reconnect, the host may start the match with or without the player that disconnected from the map. In the event of a host drop, the same rules apply.


3. If a player disconnects and the opposing team has a specialist, the team that had the player disconnect would forfeit that round.


Regional Rule

1. If a team is found with any player(s) listed on the roster playing a match on the wrong ladder by region or console, you will forfeit the match.


Accepting Matches

1. If a team accepts a Cash Out Match on the wrong game and/or console, that team risks an automatic forfeit.


Hosting

1. In Search and Destroy only, Hardpoint only, Capture the Flag Only ect. The last map host is determined by the team with the most round wins or points between the previous 2 maps(4 in a best of 5). If the count is tied then the higher ranked team (team with the most XP) will host last map. If the rank is tied the team ID closest to 0 would host.

2. Variant matches the last map host is the higher ranked team (team with the most XP). If the rank is tied the team ID closest to 0 would host.

3. The non-hosting team gets to decide what which team to start off on.


Host Drop - Disconnecting

1. If a player disconnects during a non-kill-dependent game mode, the round must be completed. Upon completing the round, the host must end the game and wait for the player to reconnect to the lobby within 5 minutes and the map will be replayed from the round count when the host ended the game. After the 5 minutes given to the player to reconnect, the host may start the match with or without the player that disconnected from the last completed round. In the event of a host drop, the same rules apply.

2. If a player disconnects during a kill-dependent game mode, the host must end the game and wait for the player to reconnect to the lobby within 5 minutes and the map will be replayed from the amount of points when the host ended the game. After the 5 minutes given to the player to reconnect, the host may start the match with or without the player that disconnected from the map. In the event of a host drop, the same rules apply.


Regional Rule Violation

1. Players from Arizona, Connecticut, Maryland, and Quebec are not eligible to receive any Prizes from UMG Online and cannot compete in Cash Out Matches or Tournaments. Players found to be playing from those regions will receive a seven-day ban from UMG Online, a forfeit of the match, and their team will be disbanded.

General Information:

1) Challenge Options are only allowed for UMGO Variant and Default Only matches. CWL Variant over-rides ALL Challenge Options!


Boots On The Ground Settings:


1. If ENABLED, under “Game Rules”, “GamePlay”, you MUST select “Double Jump” and “Wallrun” and set them as DISABLED.


2. If DISABLED, leave those values as “Enabled”.



Pro Mod Settings:


1. The Pro Mod Option is only available to override UMGO Variant and Default Only game modes. Any matches that use CWL settings can NOT use challenge options, and they MUST abide to the rules corresponding to the CWL rule-set.


2. You must follow all settings in the corresponding game mode being played, for example, UMGO Variant or Default Game Modes.


Pro Mod Rules

3v3: In a 3v3 Match, the “AR / SMG / Sniper” Option is to be used, although keep in mind, you must still abide by and follow the restricted weapons and items in the corresponding game mode settings.


4v4: In a 4v4 Match, the variation of  “AR / SMG / Sniper / AR” or “AR / SMG / Sniper / SMG” or “AR / SMG / Sniper / Sniper” is to be used, although keep in mind, you must still abide by and follow the restricted weapons and items in the corresponding game mode settings.


Assault Rifle

Weapons Allowed: All Assault Rifles

Required Attachment(s): N/A

Not Allowed: All Restricted Items (Corresponding Game Mode), Secondary Weapons, and Pistols

Allowed: N/A

Please check the corresponding game-mode rules. You cannot use banned items that are banned for that game-mode.


Submachine Gun

Weapons Allowed: All Submachine Guns

Required Attachment(s): N/A

Not Allowed: All Restricted Items (Corresponding Game Mode), Secondary Weapons, and Pistols

Allowed: N/A

Please check the corresponding game-mode rules. You cannot use banned items that are banned for that game-mode.


Sniper

Weapons Allowed: All Sniper Rifles

Required Attachment(s): N/A

Not Allowed: All Restricted Items (Corresponding Game Mode) and Secondary Weapons

Allowed: Secondary Pistols

Please check the corresponding game-mode rules. You cannot use banned items that are banned for that game-mode.



Rig Draft is OPTIONAL in UMGO Variant matches. We will not issue a forfeit for it being on OR off.

Game Settings:

• CODCaster: Enabled


Gameplay Settings

• Hardcore Mode: Disabled

• Headshots Only: Disabled

• Cranked Timer: Disabled

• Double Jump: Challenge Option - Enabled by Default

• Wall Run: Challenge Option - Enabled by Default

• Allow Payloads: Enabled

• Payload Charge Rate: Disabled

• Payload Score Modifier: Gamemode Specific - See Gamemode

• Perks: Enabled

• Scorestreaks: Enabled

• Persistent Streaks: Disabled

• CWL Tuning: Enabled


Team Settings

• Spectating: Team Only

• 3rd Person Spectating: Disabled

• Killcam: Enabled

• Radar Always On: No

• Respawn Delay: See Gamemode

• Wave Spawn Delay: None

• Force Respawn: Enabled

• Friendly Fire: Enabled

• Team Kill Punish Limit: Disabled


Player Settings

• Number of Lives: Gamemode Specific

• Max-Health: Normal

• Health Regeneration: Normal



Search and Destroy

  • Crusher

  • Retaliation

  • Scorch

  • Throwback

  • Breakout


Hardpoint
  • Breakout

  • Retaliation

  • Throwback

  • Scorch


Uplink

  • Frost

  • Precinct

  • Throwback


1) Players must use a different rig than their team-mates. Using the same rig as your team-mate will result in a forfeit of the map.

2) Players are no longer allowed to switch rigs mid game. Doing so will result in a forfeit of the map. What you start out with when the game starts is what you need to use.

3) All form of DLC/supply drop/challenges guns are not allowed.

Weapons

1) In addition to the weapons banned below in the "Restricted Items" boxes, weapon variants are not allowed for competitive use. Using a weapon variant will result in a forfeit of the map
2) "Hybrid" weapons are only to be used in the default primary mode. (EBR-800 = Sniper Rifle Only, RPR Evo = SMG Only, Type 2 - Assault Rifle Only).


Banned Payloads:
• Reaper
• Micro Turret
• Phase Shift


Banned Traits
• Ping
• Persistence
• Infusion
• Supercharge
• Perception
• Relay
• Marked Target
• Heightened Senses
• Rush-Down

Banned Rigs
• Synaptic

Banned Perks
Overclock
Tracker
Pinpoint

Banned Assault Rifles
• R3K
• Auger
• Trencher
• All DLC weapons  

Banned Shotguns
• Reaver
• DCM-8
• Banshee
• Rack-9
• S_Ravage
• All DLC weapons  

Banned LMGs
R.A.W
Mauler
• Titan
• All DLC weapons  

Banned Variant Weapons
• All Variant Weapons

Banned Classic Weapons
• M1
• OSA

Banned Pistols
• All DLC weapons  
Oni
Hailstorm
Hornet

Banned Launchers
• All DLC weapons  
• Spartan SA3
• P-LAW
• Howitzer

Banned Attachments
Fusion Mag
Hollow Point/Faraday Slug
Ram Servo
• Akimbo
• Auto Sear
• Tracking Chip

Banned Wildcards
• Overkill - Challenge Option!

Banned Scorestreaks 
• UAV
• Drone Package
• CUAV
• Vulture
• Shock Sentry
• Advanced UAV

Banned Lethals
• Plasma Grenade
• Seeker Grenade
• Trip Mine
• Exploding Drone
• Black Hole Projector
• C4

Banned Tacticals
• Personal Radar
• Dome Shield
• Cryo Mine
• Nano Shot


Game Settings

Time Settings: 5 Minutes

Score Limit: 250 Points

Cod Caster: Enabled


Advanced

Time To Capture Zone: Instant

Zone Lifetime: 1 Minute

Activation Delay Time: Disabled

Location Order: Linear

Scoring: Constant

Pause Time: Enabled

Capture Team Spawn Delay: Disabled

Use HQ Rules: Disabled


Player

Number Of Lives: Unlimited

Max Health: Normal

Heath Regeneration: Normal


Team

Spectating: Team only

3rd Person Spectating: Disabled

Killcam: Enabled

Radar always On: No

Re-spawn Delay: 2.5 Seconds

Force Re-spawn: Enabled

Friendly Fire: Enabled

Team Kill Punish Limit: Disabled


Gameplay

Hardcore Mode: Disabled

Headshots Only: Disabled

Cranced Timer: Disabled

Double Jump: Challenge Option

Wallrun: Challenge Option 

Allow Payloads: Enabled

Payload Charge Rate: Disabled

Payload Score Modifier: x1.25

Perks: Enabled

Scorestreaks: Enabled

Persistent Scorestreaks: Disabled


Game Settings

Time Limit: 1.5 Minutes

Round Win Limit: 6 Rounds

Win By Two Rule: Disabled

Win By Two Max Rounds: 8 Rounds

Round Switch: Every Round

Cod Caster: Enabled


Advanced

Bomb Timer: 45 Seconds

Plant Time: 5 Seconds


Defuse Time: 7.5 Seconds

Multi Bomb: Disabled

Silent Plant: Enabled


Team

Number Of Lives: 1 Life

Max Health: Normal

Health Regeneration: Normal


Gameplay

Hardcore Mode: Disabled

Headshots Only: Disabled

Cranced Timer: Disabled

Double Jump: Challenge Option

Wallrun: Challenge Option

Allow Payloads: Enabled

Payload Charge Rate: Disabled

Payload Score Modifier: x8

Perks: Enabled

Scorestreaks: Enabled

Persistent Scorestreaks: Disabled



Game Settings

Round Time Limit: 5 Minutes

Round Score Limit: Unlimited

Cod Caster: Enabled


Advanced

Carry Score: 2 Points

Throw Score: 1 Minute

Satellite Count: 1 Satellite

Practice Mode: Disabled

Drone Reset Condition: NEVER

Drone Reset Timeout: 15 Seconds

Explode On Timeout: Disabled

Carrier Armor: x1.25

Show Enemy Carrier: 3 Seconds


Player

Number Of Lives: Unlimited

Max Health: Normal

Health Regeneration: Normal


Team

Spectating: Team only

3rd Person Spectating: Disabled

Killcam: Enabled

Radar always On: No

Re-spawn Delay: 5 Seconds

Force Re-spawn: Enabled

Friendly Fire: Enabled

Team Kill Punish Limit: Disabled


Gameplay

Hardcore Mode: Disabled

Headshots Only: Disabled

Cranced Timer: Disabled

Double Jump: Challenge Option

Wallrun: Challenge Option

Allow Payloads: Enabled

Payload Charge Rate: Disabled

Payload Score Modifier: Normal

Perks: Enabled

Scorestreaks: Enabled

Persistent Scorestreaks: Disabled



1. You can NOT use challenge options on CWL Variant game-play settings. They over-ride challenge options.

Example: If Radar Always On is selected, you do NOT use Radar Always On. Doing so will forfeit the match, as CWL Variant settings override all challenge options.

Not having Rig Draft for CWL Variant ENABLED will result in a forfeit of the map.

Uplink

  • Frost - Uplink

  • Precinct - Uplink

  • Throwback - Uplink


Search and Destroy

  • Crusher - Search and Destroy

  • Retaliation - Search and Destroy

  • Breakout - Search and Destroy

  • Throwback - Search and Destroy


Hardpoint

  • Breakout - Hardpoint

  • Retaliation - Hardpoint

  • Scorch - Hardpoint

  • Throwback - Hardpoint


  1. Weapons unlocked through DLC and supply drops are restricted unless administration explicitly states that weapon is allowed in the competition.

  2. All weapon variants are not allowed.

  3. The following Hybrid Weapons may only be used in the Default Primary Mode

  • Type 2 – Assault Rifle only

  • RPR Evo – SMG only

  • EBR-800 – Sniper Rifle only


Payloads

• Reaper

• Micro Turret

• Phase Shift


Rigs

• Synaptic

• Each player needs to use a different Combat Rig than their teammates.


Traits

• Ping

• Persistence

• Infusion

• Supercharge

• Perception

• Relay

• Marked Target

• Heightened Senses

• Rushdown

• Shockwave

Lethals

• Plasma Grenade

• Seeker Grenade

• Trip Mine

• Exploding Drone

• Black Hole Projector

• C4


Tacticals

• Personal Radar

• Dome Shield

• Cryo Mine

• Nano Shot


Perk 1

• Overclock


Perk 2

• Tracker


Perk 3

• Pinpoint


Wildcards

• Overkill


Attachments:

• Fusion Mag

• Hollow Point/Faraday Slug

• Ram Servo

• Akimbo

• Auto Sear

• Tracking Chip

• Trojan

• Suppressor


Assault Rifles

• M1

• OSA

• R-VN

• X-EON


SMGs

• VPR


LMGS

• R. A. W

• Mauler

• Titan


Shotguns

• Reaver

• DCM-8

• Banshee

• Rack-9

• S-Ravage


Launchers:

• Spartan SA3

• P-LAW

• Howitzer


Sidearms

• Hornet


Scorestreaks

• UAV

• Drone Package

• CUAV

• Vulture

• Shock Sentry

• Advanced UAV


Game Settings

Time Settings: 5 Minutes

Score Limit: 250 Points

Cod Caster: Enabled


Advanced

Time To Capture Zone: Instant

Zone Lifetime: 1 Minute

Activation Delay Time: Disabled

Location Order: Linear

Scoring: Constant

Pause Time: Enabled

Capture Team Spawn Delay: Disabled

Use HQ Rules: Disabled


Player

Number Of Lives: Unlimited

Max Health: Normal

Heath Regeneration: Normal


Team

Spectating: Team only

3rd Person Spectating: Disabled

Killcam: Enabled

Radar Always On: No

Re-spawn Delay: 2.5 Seconds

Force Re-spawn: Enabled

Friendly Fire: Enabled

Team Kill Punish Limit: Disabled


Gameplay

Hardcore Mode: Disabled

Headshots Only: Disabled

Cranced Timer: Disabled

Double Jump: Enabled

Wallrun: Enabled

Allow Payloads: Enabled

Payload Charge Rate: Disabled

Payload Score Modifier: x1.25

Perks: Enabled

Scorestreaks: Enabled

Persistent Scorestreaks: Disabled


Game Settings

Time Limit: 1.5 Minutes

Round Win Limit: 6 Rounds

Win By Two Rule: Disabled

Win By Two Max Rounds: 8 Rounds

Round Switch: Every Round

Cod Caster: Enabled


Advanced

Bomb Timer: 45 Seconds

Plant Time: 5 Seconds

Defuse Time: 7.5 Seconds

Multi Bomb: Disabled

Silent Planet: Enabled


Team

Number Of Lives: 1 Life

Max Health: Normal

Health Regeneration: Normal


Gameplay

Hardcore Mode: Disabled

Headshots Only: Disabled

Cranced Timer: Disabled

Double Jump: Enabled

Wallrun: Enabled

Allow Payloads: Enabled

Payload Charge Rate: Disabled

Payload Score Modifier: x8

Perks: Enabled

Scorestreaks: Enabled

Persistent Scorestreaks: Disabled



Game Settings

Round Time Limit: 5 Minutes

Round Score Limit: Unlimited

Cod Caster: Enabled


Advanced

Carry Score: 2 Points

Throw Score: 1 Minute

Satellite Count: 1 Satellite

Practice Mode: Disabled

Drone Reset Condition: NEVER

Drone Reset Timeout: 15 Seconds

Explode On Timeout: Disabled

Carrier Armor: x0.75

Show Enemy Carrier: 3 Seconds


Player

Number Of Lives: Unlimited

Max Health: Normal

Health Regeneration: Normal


Team

Spectating: Team only

3rd Person Spectating: Disabled

Killcam: Enabled

Radar always On: No

Re-spawn Delay: 5 Seconds

Force Re-spawn: Enabled

Friendly Fire: Enabled

Team Kill Punish Limit: Disabled


Gameplay

Hardcore Mode: Disabled

Headshots Only: Disabled

Cranced Timer: Disabled

Double Jump: Enabled

Wallrun: Enabled

Allow Payloads: Enabled

Payload Charge Rate: Disabled

Payload Score Modifier: Normal

Perks: Enabled

Scorestreaks: Enabled

Persistent Scorestreaks: Disabled



1. Rules are subject to change at any time; it is the responsibility of all participating users to know and understand the rules before scheduling any matches.


2. All UMGO accounts, teams, and roster sports are the property of UMG Events; any advertising of, or attempts to buy/sell/trade or exchange any aforementioned item is strictly prohibited. Violators will be removed from all UMG Online properties and all related accounts will be terminated. Furthermore, UMGO reserves the right to deactivate, reset, or temporarily suspend any account or team without notice that violates our Terms of Use.


3. Users must utilize their own unique username when competing on UMGO. This unique username must have been registered on UMGO personally by the user. The registered username must contain the correct and complete Name, Address, and Email of the user. If a false Name, Address, or Email was entered, the user voids the privilege to participate in the Ladders and Tournaments offered by UMG and to receive any prizes.


4. Users are prohibited from sharing UMGO account information; this includes, but is not limited to the following: usernames, passwords, gamertags, email accounts, etc. If another individual accesses your account, you may be disqualified from the Ladder/Tournament you are participating in as well as being removed from UMGO. As such, you are personally responsible for accepting an invitation to a team; someone else cannot accept a team invitation for you. If you do not personally accept a team invitation, you may be disqualified from competing, as well as forfeiting the ability to receive any prizes.


5. If a user is found to be evading an active penalty, the original account that was banned will be disabled, regardless of the original offense. In addition, users found to be participating on a team with a user that is evading a ban will be subject to penalties including removal from the site; we advise you to report the evading user immediately by utilizing our Ticket System.


6. Multiple users from the same household may compete on UMGO, however, cannot play on the same team or against each other if found to be breaking this rule you would risk being forfeit and banned from UMGO.


7. The Leader of a team can change the team name, blast message, logos, avatars and website links. The images/information submitted must be appropriate. Attempting to bypass the automatic censor by misspelling, inserting spaces or symbols, transposing letters, using look-alike symbols, or any other method is not allowed. Teams that attempt to bypass the censor will be subject to penalties.


8. Teams on a ladder must contain the minimum number of eligible players to remain active on a ladder. Teams without the minimum number of eligible players - especially teams that are "abandoned" - are subject to removal at the Staff's discretion.


9. Player's from outside of the region advertised for this ladder are not allowed to compete. Failure to compete in appropriate ladders will result in a temporary ban and possible rank reset.


10. As to ensure fair competition, UMGO reserves the right to amend all match-related rules listed herein on a case by case basis. Teams who manipulate these rules maliciously and/or at the expense of other members will be penalized for Unsportsmanlike Conduct.


11. If one player in a house hold is banned, the entire house hold is not permitted to play until the ban is up.


12. UMGO reserve the right to change, modify, or adapt all rules as deemed appropriate in order to uphold and maintain a spirit of overall fairness and good sportsmanship

Eligibility

1. When you are added to a roster, it may take up to 6 Hours before you will be eligible for your next match.

  • Prime Members are eligible instantly when switching both Ladder Playoff and Ladder Cash Out Teams.

2. It is the responsibility of both teams to verify the eligibility of all players playing in the match prior to starting or continuing any match play.


3. Players must have a green eligibility icon corresponding to their name to participate in matches. A team playing with an ineligible player will forfeit the map.


4. Immediately submit a Ticket stating an ineligible player was present; this Ticket must be submitted before starting or continuing to play the match. Be sure to gather proof of the ineligible player actively playing in the match or being present and provide the gathered proof in the Ticket being submitted. For more information regarding how to provide proof, please refer to the “Proof” section below.


5. If a user has an illegal character in their gamertag (such as a period, dash, etc), this does NOT result in a forfeit unless the valid gamertag without the special character is linked to a banned or currently active account. If you notice a special character in a gamertag on your opponent's roster upon accepting a match, please contact live support to have them verify the eligibility of that player.



Roster

1. All gamertag on a team’s roster must be valid; the gamertag must be legitimately owned by the user on the roster, or the team will risk a forfeit of the match.


2. All roster spots must be comprised of only one valid gamertag; spelling and spaces must be exact, but does not need to be case sensitive. If the username has a special character in it, as stated above, the person is allowed to play.


3. Users are permitted to be listed on only one team on each ladder at any given time. Users are only permitted one gamertag per ladder.


4. Gamertags may not contain foul language, disparaging remarks, hateful, or racist names; otherwise, the team will risk an automatic forfeit of the match.


1. A team has 15 Minutes to show for the match with the correct amount of eligible players and roster as shown for the match; failure to do so will result in a forfeit of the match.


2. In the situation that the opposing team does not show for the match, your team is to acquire valid proof of the opposing team not showing within the 15 Minutes offered to join the match, and submit a Ticket.


3.  Valid proof of a no-show can be described as a video that is at least 5 minutes, but preferably 15 minutes, showing the hosting team refusing to invite you.  You must also make an attempt to invite your opponent and show your opponent refusing to join your lobby. No show proof can NOT be pictures.




WHAT TO DO IF YOUR OPPONENT IS NO-SHOWING:

1. In the event your opponent is refusing to play your match, you need to have at-least 5 to 15 minutes of video proof showing that you are trying to invite him/her and/or are attempting to get in contact with them.

2. After the forfeit time, please uplaod your video proof and submit it in a dispute ticket. Your ticket will be handled in order it is received in. For a faster ticket response time, please view our Prime Membership page.

3. If you are uploading your proof on YouTube, FaceBook, or any other website, please make sure the video isn't on private and your privacy settings allow us to look at it.


WHEN TO START RECORDING NO-SHOWS:

1. If the host drops, start recording your no-show video incase the opposing team refuses to start playing again.

2. As soon as your match is accepted, start recording until the match starts!

3. Once a map is finished and you are waiting to start the next map, start recording!

4. If your opponents are stalling, start recording!


Hacks

If a team is found to be using hacks, the whole roster will be punished, up to a ban from the website forever.


Communication

1. The use of any communications other than what is provided within the game is strictly prohibited. There are exceptions to this rule in which outside communication can be utilized. These exceptions include, but are not limited to: games that give you no advantage by using outside communication, games that do not have an in-game voice option, and games in which the rules specifically state that outside communication is allowed.


Cheating in Matches

1. UMGO has a zero tolerance policy for cheating; teams caught cheating, “glitching,” or abusing in-game mechanics in any way will be removed from UMG Online.


Acquiring Proof

1. Proof may be acquired by recording situations and all matches. Keep in mind, may the situation arise where a Dispute is made by the opposing team, and you are unable to provide valid proof of winning the previous match, you risk the match being cancelled. It is suggested to all users of UMGO to obtain valid proof, Disputed or not, to be safe.


2. All proof must be recorded an uploaded using the console's (Xbox One / PS4) "share" system; keep in mind, if a dispute occurs and there is not a direct upload from the console's share system, the user risks the match being cancelled. PVR Proof is accepted, but the console share system is the preferred method of accepted proof. If you are unable to paste your share system link into the provided proof slot in the ticket center, we suggest putting the link into a URL Shortener and using that link in your ticket.


3. If you do not use the consoles DVR feature, you risk your proof being considered "Insufficient". We HIGHLY suggest you use your consoles DVR feature for proof.


4. If you are unsure what proof to gather in a certain situation, visit our live-support and we will be glad to assist you!


Submitting Proof

1. When submitting proof, you must post the direct URL in the ticket. It is not the responsibility of a UMGO Staff Member to go outside of the direct link provided to search for the proof attempting to be submitted.


2. For proof to be considered valid, it must have the full scoreboard with gamertags, with the proof being clear enough for Staff to read it. Keep in mind, if valid proof is not provided, as it is the users primary responsibility to be sure it is in a Ticket, the proof provided that does not meet these standards will be considered “Insufficient” for the match.


3. Submitting fake, irrelevant, or old proof may result in a temporary suspension from UMGO.


4. Any conversation may not be considered valid proof; this includes, but is not limited to: Twitter conversations, PMs, AIMs, Skype, or messages through Xbox Live or Playstation Network. This means, messages are NOT a form of valid proof.


Valid Proof

  • No Shows - For no-show proof to be valid, it MUST be at-least 5 to 15 minutes long in a video form.
  • Forfeit (Wrong Rules) - For wrong rule proof to be valid, it MUST be in a video form. In the video, it needs to show what rule is wrong, and the FULL scoreboard so we can verify the gamertags. In your ticket, explain what rule is wrong.
  • Forfeit (Illegal Items) - If you are forfeiting someone for using illegal items (whether it's a perk, banend gun, ect) we highly suggest it be in a video form as it's less likely to be marked as invalid. It needs to clearly show them what they are using, and the full screoboard/gamertags. In the ticket, explain what illegal item they are using.


Additional Information

1) ALWAYS! Put the last four digits of the match ID in your clan tag. This makes it so people cannot use old proof against you.

2) If your video is longer than five minutes long, please provide time-stamps of what you are claiming is happening in the video for the admin. Without that, your proof may be marked as invalid.

3) Video proof is prefered rather than screenshots. In the event that video proof is provided by one team, and screenshots by the other, staff members have the right to side with the video proof.



Reporting 

1. It is the responsibility of all teams involved in a match to report scores. Teams must report the match within 2 Hours of completion. If a team reports within 2 Hours and the opposing team fails to do so, the outcome will be determined by the reporting team.  The match outcome will NOT be overturned.


2. Teams found reporting the win for no reason will result in a forfeit of the match and will risk suspension from UMG Online for Disputing on Purpose.


3. Reporting a match before it has been played is NOT a forfeit.  If a team reports their win or a match issue prior to the match being played and that team loses, they are required to submit a ticket under the category "Accept Loss".  Not doing so may also result in a suspension from UMG Online for Disputing on Purpose. If your opponent reports a match issue prior to the match being played, you are still responsible for gathering proof of your claims (ex: no show).


4. If you report the loss for your team, we will NOT reverse or cancel thematch. It is the responsibility of the reporter to report the correct score.


Disputing

1. If a Dispute occurs, teams must submit a Ticket with valid proof of their claims; more information on how to acquire and submit proof can be found in the “Proof” section above. If a team does not submit a ticket in the provided 2 hour time period, they are risking receiving the loss for the match.  The match outcome will NOT be overturned if a ticket is submitted late or not submitted at all


2. Teams with 3 or more Disputes pending to be answered will be locked until the Disputes have been resolved.


3. When disputing, you MUST have proof to back up your claims. You cannot dispute a match without providing valid proof. If you do not have proof to support your claims, you should NOT dispute the match. Disputing the match without providing valid proof will result in you getting banned for disputing on purpose.


Disputing

1. If a Dispute occurs, teams must submit a Ticket with valid proof of their claims; more information on how to acquire and submit proof can be found in the “Proof” section above.


2. Teams with 3 or more Disputes pending to be answered will be locked until the Disputes have been resolved.


3. All UMGO Staff decisions are final; if a decision is found to be wrong by the user, the user must “Escalate” the ticket, and will be handled in the order received.


Response Times

1. Tickets are handled in the order they are received; UMGO Staff should not be contacted regarding any Tickets that have been submitted. Have said user disagree with any call made in the Dispute, a Arena - Staff Report is to be submitted if all steps to find a right decision is made and the user is unsatisfied with a UMGO Staff Member.


2. Teams must report the match within 2 Hours of completion. If a team reports within 2 Hours and the opposing team fails to do so, the outcome will be determined by the reporting team. In addition, the same rule applies for Tickets being submitted for the match being disputed.


3. Teams found reporting the win for no reason and found abusing the times offered will result in a forfeit of the match and will risk suspension from UMG Online for Disputing on Purpose.


Escalating Tickets

1. All UMGO Staff decisions are final; if a decision is found to be wrong by the user, the user must “Escalate” the ticket, and will be handled in the order received.


2. In order to Escalate a Ticket, the user in which submitted the Ticket will need to be a Prime Member. Tickets will not be reviewed again by higher management unless Escalated. Users are not to contact any UMGO Staff Member to review a Ticket that has been already handled by a Staff Member.


3. You may escalate a ticket up until it is 7 days old. If the ticket exceeds 7 days the call for the match will remain final.


4. If you do not have prime or cannot escalate the ticket, you are allowed to respond to the ticket asking for an explanation from the admin. They will explain to you why they gave the call they did.



Wrong Calls

1. If you belive an admin has made an incorrect call, you will need to either escalate the ticket, or respond to the ticket asking the admin for an explanation. If they made a wrong call and they notice it, they will change the incorrect call. Otherwise, they will explain to you why you received the loss or a cancel.


2. Submitting additional ticktes after a call has been made may result in a 3 day ban for ticket spam.



1) If one person in your household is banned, all players living in that household are not permitted to play on UMG Online until the ban expires. Failure to comply will result in you getting banned for evading an active ban.

2) If you end up banned, you need to contest your ban by submitting a Dispute Account Ban ticket here: https://umggaming.com/support/ticket/create/2 if you believe the ban is a mistake. Please keep in mind, lying or attempting to lie/deceive UMG staff in regards to your ban can/will result in your ban length being extended.

3) If you play out a match, you cannot forfeit your opponent for evading. If you report your opponent for evading before your match is finished, then it is allowed.




• Ticket Spam (2 Days): Creating multiple tickets about the same thing, or abuse of our ticket system.

• Players from the same household in a team managing role (3 Days): Multiple players within the same household managing one team (Leader or Captain Role).

• Regional Rule Violation (2 Days): Playing cashouts/tournaments from a banned state, or playing on the incorrect ladder.

• Regional Rule Violation Second Offense (7 Days): Playing cashouts/tournaments from a banned state, or playing on the incorrect ladder.

• Regional Rule Violation Third Offense (30 Days): Playing cashouts/tournaments from a banned state, or playing on the incorrect ladder.

• Disputing On Purpose (3 Days): Disputing the match without providing any proof in the ticket and/or disputing without a reason.

• Disputing On Purpose Second Offense (14 Days): Disputing the match without providing any proof in the ticket and/or disputing without a reason.

• Disputing On Purpose Third Offense (90 Days): Disputing the match without providing any proof in the ticket and/or disputing without a reason.

• Disputing On Purpose "Late Night" (3 Days): Disputing a match on purpose before the website auto-reports the win to the non-disputing team.

• Inappropriate Content (Varies): Providing proof unrelated to the match you are submitting a ticket for. Ban length will be at the discretion of UMG staff & will range from 1 day - lifetime.

• Fake Proof (Warning /3 Days): Creating fake proof and using it in an attempt to receive a win for a UMGO match. Ban length can vary depending on the severity of the situation.


• Fake Proof Second Offense (30 Days): Creating fake proof and using it in an attempt to receive a win for a UMGO match. Ban length can vary depending on the severity of the situation.

• Fake Proof Third Offense (90 Days): Creating fake proof and using it in an attempt to receive a win for a UMGO match. Ban length can vary depending on the severity of the situation.

• Fake Proof 3+ Offenses (Permanent): Creating fake proof and using it in an attempt to receive a win for a UMGO match. Ban length can vary depending on the severity of the situation.

• Cheating/Glitching (30 Days): Using a glitch/exploit or any method of getting an unfair advantage in a match.

• Free Wins/Money Transfers (30 Days): Giving yourself free wins or using the match finder to send money to someone.

• Buying/Selling UMG Property (14 Days): Buying or selling UMG property (includes but not limited to credits, accounts, teams, ect).

• Staff Abuse (3 Days): Abuse of a UMGO Staff Member.

• Impersonating Staff (14 Days): Impersonating a UMGO staff member. Ban length can vary depending on the severity of the situation.

• Evading An Active Ban (30 Days): Playing while evading an active ban.

• Evading An Active Ban Second Offense (60 Days): Playing while evading an active ban.

• Evading An Active Ban Third Offense (Permanent): Playing while evading an active ban.

• Scamming Users (30 Days): Scamming users via cashouts.

• Chargebacks (Permanent): Disputing a UMG payment.

• Lag Switching (3 Days): Purposely causing a match to lag and/or drop host.

• IP Flooding - Threatening (7 Days): Threatening to hit your opponent offline in a UMGO match. Ban length can vary depending on the severity of the situation.

• IP Flooding (Permanent): IP Flooding / DDOS (Direct Denial of Service attack) other players in UMGO matches. Ban length can vary depending on the severity of the situation.


• Hijacking UMGO Accounts (Permanent): Hacking other players accounts or UMGO property.

• Modified Console (Permanent): Using a modified/hacked console or using hacks in game.



Please note that ban titles, descriptions, and lengths can change at the discretion of the admin.


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